Refund policy
Ordering is not open yet, and nothing can be bought today. This policy will apply to every order from the day ordering opens.
1. What you buy
A one-time digital product: a lyric video of your song made automatically, in 16:9, 9:16 and 1:1, for $29. No subscription. Payments, taxes and invoices are handled by our payment partner (Merchant of Record), whose buyer terms also apply.
2. Full refund within 30 days if you have not downloaded the full file
If you change your mind, you can ask for a full refund within 30 days of payment, as long as the full video has not been downloaded. We record downloads, so we can apply this rule. Watching the free preview, or viewing your video on the order page, is not a download.
3. Full refund for a defect that a re-render did not fix
If the delivered video has a defect and our re-render did not fix it, you get a full refund. Defects we fix free by re-rendering, without using up your 2 lyrics fixes, are: a wrong or missing word; timing that is visibly off; a corrupt file or one that does not play; a watermark on a paid file; lettering that is cut or unreadable; a broken format. Differences of taste are not defects. You can use your 2 free lyrics fixes, and the free "Try another version" previews before you pay, to get the look you want.
4. After you have downloaded the full file
Once the full video has been downloaded, we refund only for a defect as described in section 3, or if we were unable to deliver what you paid for.
5. How to request a refund
Email [email protected] from the address you used to order, with your order number and the reason; for a defect, a short description or a screenshot. We reply within 3 business days. When we approve a refund we request it right away through our payment partner, which issues it to the original payment method. How long it takes to arrive depends on the payment provider and your bank. The licence to the video ends with the refund.
6. Payment partner terms
Our payment partner is the Merchant of Record and processes all refunds under its own buyer terms, which also apply. We will request every refund approved under this policy. If you dispute a charge with your bank, please contact us first so we can resolve a genuine problem quickly.
7. Your statutory rights
Nothing in this policy limits rights you have under mandatory consumer law where you live.